Exchange & Shipping Policy
Shipping Policy: At ScrubSnap, we aim to deliver your medical scrubs quickly and efficiently. All orders are processed and shipped within 1-3 business days. Shipping rates and delivery times vary depending on your location. Once your order has shipped, you will receive a tracking number to monitor your package.
Exchange Policy:
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Non-Customizable Products: We offer a 14-day exchange and refund policy for non-customizable products. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund or exchange. Products must be in their original condition, unworn, and unwashed.
- Customizable Products: Customizable scrubs are eligible for exchange only. We do not offer refunds for customizable products unless there is a manufacturing defect or error in the customization. Please ensure that the details provided for customization are correct before placing your order. Exchanges can be processed within 14 days of receipt, as long as the item is in its original condition.
How to Request an Exchange/Refund: To initiate an exchange or refund, please contact our customer service team with your order number and the reason for the return. We will guide you through the process to ensure a smooth return.